{"id":16251360,"date":"2024-05-15T19:46:09","date_gmt":"2024-05-15T23:46:09","guid":{"rendered":"https:\/\/moovair.com\/?page_id=16251360"},"modified":"2025-07-01T18:52:20","modified_gmt":"2025-07-01T22:52:20","slug":"faq","status":"publish","type":"page","link":"https:\/\/moovair.com\/en-ca\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;cbebb943-82e8-4ec0-947d-cf77e34c50de&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_row _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700||on|||||&#8221; header_font_size=&#8221;48px&#8221; custom_padding=&#8221;||50px||false|false&#8221; header_font_size_tablet=&#8221;48px&#8221; header_font_size_phone=&#8221;36px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"display: inline-block; border-bottom: 4px solid #e35425; padding-bottom: 4px;\">Frequently Asked Questions<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;64024263-0483-4503-9096-0a37b4cd32ce&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"display: inline-block; border-bottom: 4px solid #e35425; padding-bottom: 4px;\">Product Features and Selection<\/h2>\n<p>[\/et_pb_text][dipi_faq faq_categories=&#8221;168&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;6fef2862-19fd-4a4e-9a61-e1d8e5f2cbd0&#8243; global_colors_info=&#8221;{}&#8221;][\/dipi_faq][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;64024263-0483-4503-9096-0a37b4cd32ce&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"display: inline-block; border-bottom: 4px solid #e35425; padding-bottom: 4px;\">Controls and Settings<\/h2>\n<p>[\/et_pb_text][dipi_faq faq_categories=&#8221;167&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;6fef2862-19fd-4a4e-9a61-e1d8e5f2cbd0&#8243; global_colors_info=&#8221;{}&#8221;][\/dipi_faq][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;64024263-0483-4503-9096-0a37b4cd32ce&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"display: inline-block; border-bottom: 4px solid #e35425; padding-bottom: 4px;\">Operation<\/h2>\n<p>[\/et_pb_text][dipi_faq faq_categories=&#8221;169&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;6fef2862-19fd-4a4e-9a61-e1d8e5f2cbd0&#8243; global_colors_info=&#8221;{}&#8221;][\/dipi_faq][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;64024263-0483-4503-9096-0a37b4cd32ce&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"display: inline-block; border-bottom: 4px solid #e35425; padding-bottom: 4px;\">Installation and Service<\/h2>\n<p>[\/et_pb_text][dipi_faq faq_categories=&#8221;170&#8243; faq_order_by=&#8221;menu_order&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;6fef2862-19fd-4a4e-9a61-e1d8e5f2cbd0&#8243; global_colors_info=&#8221;{}&#8221;][\/dipi_faq][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;64024263-0483-4503-9096-0a37b4cd32ce&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"display: inline-block; border-bottom: 4px solid #e35425; padding-bottom: 4px;\">Warranty<\/h2>\n<p>[\/et_pb_text][dipi_faq faq_categories=&#8221;177&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;6fef2862-19fd-4a4e-9a61-e1d8e5f2cbd0&#8243; global_colors_info=&#8221;{}&#8221;][\/dipi_faq][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked QuestionsProduct Features and Selection<div class=\"et_pb_with_border et_pb_module dipi_faq dipi_faq_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"dipi-faq-wrapper dipi-faq-accordion loading \" style=\"display: none;\" data-config=\"{&quot;layout&quot;:&quot;accordion&quot;,&quot;close_all&quot;:true}\">\n\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"@id\":false,\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"HOW DO I FIND WHAT SYSTEM IS RIGHT FOR ME?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span data-contrast=\\\"auto\\\">Independent installers have several options of systems to best suit a homeowner\\u2019s wants and needs. A<\\\/span><span data-contrast=\\\"auto\\\">\\u202f<\\\/span><span data-contrast=\\\"auto\\\">Moovair trained contractor can help determine your specific needs, equipment sizing, and operation to help you decide on the system that best fits your home.\\u00a0<\\\/span><span data-ccp-props=\\\"{}\\\">\\u00a0<\\\/span><\\\/p>\\n<p><span data-contrast=\\\"auto\\\">There are many factors such as 1) the size and age of your home 2) the existing system 3) the number of rooms 4) climate 5) utility costs and incentive\\\/rebate programs and 6) most importantly, what your objectives are. These are the most common factors that will affect the selection of the best system for you.\\u00a0<\\\/span><span data-ccp-props=\\\"{}\\\">\\u00a0<\\\/span><\\\/p>\\n<p><span data-contrast=\\\"auto\\\"><strong>TIP<\\\/strong>: Contact a<\\\/span><span data-contrast=\\\"auto\\\">\\u202f<\\\/span><span data-contrast=\\\"auto\\\">qualified independent contractor to help you through the decision process. Don\\u2019t forget task about added warranty protection, service and maintenance options. Always ask the company how they back their installation in addition to the equipment warranty.\\u00a0<\\\/span><\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"WHAT ARE THE KEY HEAT PUMP EFFICIENCY RATINGS?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Below are the definitions taken from the Natural Resources Canada (NRCan) website:<\\\/p>\\n<p><strong>Heating Seasonal Performance Factor (HSPF):<\\\/strong> HSPF and HSPF2 is a ratio of how much energy the heat pump delivers to the building over the full heating season (in Btu), to the total energy (in Watthours) it uses over the same period.<\\\/p>\\n<p>Weather data characteristics of long-term climate conditions are used to represent the heating season in calculating the HSPF. However, this calculation is typically limited to a single region, and may not fully represent performance across Canada. Some manufacturers can provide an HSPF for another climate region upon request; however typically HSPFs are reported for Region 4, representing climates similar to the Midwestern US. Region 5 would cover most of the southern half of the provinces in Canada, from the B.C interior through New Brunswick.<\\\/p>\\n<p><strong>Seasonal Energy Efficiency Ratio (SEER):<\\\/strong> SEER and SEER2 measures the cooling efficiency of the heat pump over the entire cooling season. It is determined by dividing the total cooling provided over the cooling season (in Btu) by the total energy used by the heat pump during that time (in Watt-hours). The SEER is based on a climate with an average summer temperature of 28\\u00b0C.<\\\/p>\\n<p><strong>Coefficient of Performance (COP):<\\\/strong> The COP is a ratio between the rate at which the heat pump transfers thermal energy (in kW), and the amount of electrical power required to do the pumping (in kW). For example, if a heat pump used 1kW of electrical energy to transfer 3 kW of heat, the COP would be 3.<\\\/p>\\n<p>Click here for additional information from the <a href=\\\"https:\\\/\\\/natural-resources.canada.ca\\\/energy-efficiency\\\/energy-star-canada\\\/about\\\/energy-star-announcements\\\/publications\\\/heating-and-cooling-heat-pump\\\/6817\\\" target=\\\"_blank\\\" rel=\\\"noopener nofollow\\\">NRCan website<\\\/a>.<\\\/p>\\n\"}}]}<\/script><div class=\"dipi-faq-entry\" data-entry-number=\"0\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x4f;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x50;<\/i><span>HOW DO I FIND WHAT SYSTEM IS RIGHT FOR ME?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p><span data-contrast=\"auto\">Independent installers have several options of systems to best suit a homeowner\u2019s wants and needs. A<\/span><span data-contrast=\"auto\">\u202f<\/span><span data-contrast=\"auto\">Moovair trained contractor can help determine your specific needs, equipment sizing, and operation to help you decide on the system that best fits your home.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">There are many factors such as 1) the size and age of your home 2) the existing system 3) the number of rooms 4) climate 5) utility costs and incentive\/rebate programs and 6) most importantly, what your objectives are. These are the most common factors that will affect the selection of the best system for you.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><strong>TIP<\/strong>: Contact a<\/span><span data-contrast=\"auto\">\u202f<\/span><span data-contrast=\"auto\">qualified independent contractor to help you through the decision process. Don\u2019t forget task about added warranty protection, service and maintenance options. Always ask the company how they back their installation in addition to the equipment warranty.\u00a0<\/span><\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"1\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x4f;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x50;<\/i><span>WHAT ARE THE KEY HEAT PUMP EFFICIENCY RATINGS?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Below are the definitions taken from the Natural Resources Canada (NRCan) website:<\/p>\n<p><strong>Heating Seasonal Performance Factor (HSPF):<\/strong> HSPF and HSPF2 is a ratio of how much energy the heat pump delivers to the building over the full heating season (in Btu), to the total energy (in Watthours) it uses over the same period.<\/p>\n<p>Weather data characteristics of long-term climate conditions are used to represent the heating season in calculating the HSPF. However, this calculation is typically limited to a single region, and may not fully represent performance across Canada. Some manufacturers can provide an HSPF for another climate region upon request; however typically HSPFs are reported for Region 4, representing climates similar to the Midwestern US. Region 5 would cover most of the southern half of the provinces in Canada, from the B.C interior through New Brunswick.<\/p>\n<p><strong>Seasonal Energy Efficiency Ratio (SEER):<\/strong> SEER and SEER2 measures the cooling efficiency of the heat pump over the entire cooling season. It is determined by dividing the total cooling provided over the cooling season (in Btu) by the total energy used by the heat pump during that time (in Watt-hours). The SEER is based on a climate with an average summer temperature of 28\u00b0C.<\/p>\n<p><strong>Coefficient of Performance (COP):<\/strong> The COP is a ratio between the rate at which the heat pump transfers thermal energy (in kW), and the amount of electrical power required to do the pumping (in kW). For example, if a heat pump used 1kW of electrical energy to transfer 3 kW of heat, the COP would be 3.<\/p>\n<p>Click here for additional information from the <a href=\"https:\/\/natural-resources.canada.ca\/energy-efficiency\/energy-star-canada\/about\/energy-star-announcements\/publications\/heating-and-cooling-heat-pump\/6817\" target=\"_blank\" rel=\"noopener nofollow\">NRCan website<\/a>.<\/p>\n<\/div>\n                    <\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>Controls and Settings<div class=\"et_pb_with_border et_pb_module dipi_faq dipi_faq_1\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"dipi-faq-wrapper dipi-faq-accordion loading \" style=\"display: none;\" data-config=\"{&quot;layout&quot;:&quot;accordion&quot;,&quot;close_all&quot;:true}\">\n\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"@id\":false,\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"DO YOU OFFER SUPPORT FOR THIRD-PARTY THERMOSTATS?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>While third-part thermostats are compatible with select Moovair products, settings and features vary by brand and for this reason we cannot offer support for third-party controls.<\\\/p>\\n<p><strong>TIP<\\\/strong>: Refer to the specific product\\u2019s operation manual, contact the thermostat manufacturer\\u2019s support line, or contact your heat pump installer for support.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"HOW DO I CHANGE THE WIRELESS REMOTE CONTROLLER TEMPERATURE DISPLAY FROM CELCIUS TO FAHRENHEIT OR VICE VERSA?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>This may depend on the controller you have however in most every case, simply simultaneously press the UP (^) and down (v) buttons and hold for 3 seconds to switch temperature scale. If it doesn\\u2019t change, wait five minutes and try again.<\\\/p>\\n<p><strong>Tip<\\\/strong>: Refer to your owner manual.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"THE INDOOR UNIT IS NOT RESPONDING TO MY WIRELESS REMOTE?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The first thing to do is replace your batteries. If the unit still doesn\\u2019t respond, contact your local independent Moovair dealer.<\\\/p>\\n<p><strong>TIP: <\\\/strong>While the remote may appear to be powered, a low battery will result in the heat pump not responding.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"WHAT ARE BALANCE POINTS AND WHAT SHOULD THEY BE FOR DUAL-FUEL HYBRID HEAT PUMP SYSTEMS?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>There are a couple types of temperature balance points which are field-determined based on a home\\u2019s heating load and local utility rates.<\\\/p>\\n<ol>\\n<li><strong>Thermal Balance Point:<\\\/strong> The outdoor temperature at which a heat pump can no longer maintain the indoor temperature. In the case of dual fuel systems, this balance point is when the backup heat source (such as a furnace) is needed to heat the home instead of the heat pump.\\n<p>Depending on field-determined factors, this balance point temperature can range from -5\\u00b0C for non-cold climate rated products to -15 ~ -20\\u00b0C for cold climate rated equipment. This setting is determined by the installer but may require fine-tuning until the appropriate setting is found.<\\\/p>\\n<p><strong>TIP:<\\\/strong> There is a simple way to know if your dual fuel system balance point temperature is set too low. During the coldest outdoor temperatures, the indoor temperature drops abnormally \\u00a0below thermostat setpoint or does not maintain temperature. This would suggest the balance point temperature may need to be increased.<\\\/li>\\n<li><strong>Economical Balance Point:<\\\/strong> This is a complex temperature balance point. It is based on the building load, utility rates cost comparison (electric versus natural gas or other fossil fuels), and the efficiencies of the heat pump and the fossil fuel furnace. In some cases, the variables may prevent a set it and forget it approach; adjustment may be needed.\\n<p>In regions with relatively low electrical utility rates, a high-efficiency cold-weather heat pump may be cost-efficient compared to fossil fuel costs. Check local utility rates.<\\\/p>\\n<p>In regions with tiered electrical rates or frequent rate fluctuations, it becomes a more complex decision based on consumption and utility bills.<\\\/p>\\n<p><strong>UTILITY COST REMINDER<\\\/strong>: The addition of a heat pump will always result in an increase in winter electrical bills due to the added power consumption of the compressor, fans and defrost heaters. However, there should also be a partial offsetting cost to the fossil fuel utility bill (natural gas) or comparable reduction (in the case of propane and oil).\\u00a0 In the case of an electric furnace, electrical consumption reductions of 25-50% can be seen with a properly installed and set-up heat pump.<\\\/p>\\n<p>If utility bills are a major concern and a cold-climate rated heat pump is installed, we recommend these steps as a starting point:<\\\/p>\\n<p><em>In lower electrical rate provinces<\\\/em>: Try setting the balance point to -15\\u00b0C ~ -20\\u00b0C and leave it for the winter.<\\\/p>\\n<p><em>In higher (or tiered) electrical rate provinces<\\\/em>: Try setting the balance to -5\\u00b0C ~ -10\\u00b0C and leave it for the winter.<\\\/p>\\n<p>Assess utility bills and then determine any adjustments. The above recommendations are industry recommendations and are subject to several other factors unique to each home. Master Group and Moovair assumes no liability.<\\\/li>\\n<\\\/ol>\\n<p><strong>TIP<\\\/strong>: Owners should refer to local utility rates and work with the heat pump installer to determine what the economic balance point should be. Moovair does not provide calculation support for utility rates and economic balance points.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"WHAT DO I SET THE THERMOSTAT TO FOR NIGHT SETBACK?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>As a general industry statement, many equipment manufacturers and industry professionals (including HRAI and NRCan) do NOT recommend setting the thermostat back more than 2\\u00b0C at night in cold climate heat pump applications for a couple reasons:<\\\/p>\\n<ol>\\n<li style=\\\"list-style-type: none;\\\">\\n<ol>\\n<li><strong>ENERGY SAVINGS<\\\/strong>: If the thermostat setback is more than 2\\u00b0C, when it switches back to the regular setpoint it may activate the backup or emergency heat. This could eliminate any energy savings accrued by the setback.<\\\/li>\\n<li><strong>LONG RECOVERY IN COLD WINTER TEMPERATURES<\\\/strong>: During the coldest winter temperatures and depending on the system sizing, it may take a prolonged time to raise the temperature in the home if night setback is too low. This is because the heat pump\\u2019s ability to provide heat decreases as the outdoor temperatures fall.<\\\/li>\\n<\\\/ol>\\n<\\\/li>\\n<\\\/ol>\\n\"}}]}<\/script><div class=\"dipi-faq-entry\" data-entry-number=\"0\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x4f;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x50;<\/i><span>DO YOU OFFER SUPPORT FOR THIRD-PARTY THERMOSTATS?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>While third-part thermostats are compatible with select Moovair products, settings and features vary by brand and for this reason we cannot offer support for third-party controls.<\/p>\n<p><strong>TIP<\/strong>: Refer to the specific product\u2019s operation manual, contact the thermostat manufacturer\u2019s support line, or contact your heat pump installer for support.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"1\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x4f;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x50;<\/i><span>HOW DO I CHANGE THE WIRELESS REMOTE CONTROLLER TEMPERATURE DISPLAY FROM CELCIUS TO FAHRENHEIT OR VICE VERSA?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>This may depend on the controller you have however in most every case, simply simultaneously press the UP (^) and down (v) buttons and hold for 3 seconds to switch temperature scale. If it doesn\u2019t change, wait five minutes and try again.<\/p>\n<p><strong>Tip<\/strong>: Refer to your owner manual.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"2\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x4f;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x50;<\/i><span>THE INDOOR UNIT IS NOT RESPONDING TO MY WIRELESS REMOTE?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>The first thing to do is replace your batteries. If the unit still doesn\u2019t respond, contact your local independent Moovair dealer.<\/p>\n<p><strong>TIP: <\/strong>While the remote may appear to be powered, a low battery will result in the heat pump not responding.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"3\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x4f;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x50;<\/i><span>WHAT ARE BALANCE POINTS AND WHAT SHOULD THEY BE FOR DUAL-FUEL HYBRID HEAT PUMP SYSTEMS?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>There are a couple types of temperature balance points which are field-determined based on a home\u2019s heating load and local utility rates.<\/p>\n<ol>\n<li><strong>Thermal Balance Point:<\/strong> The outdoor temperature at which a heat pump can no longer maintain the indoor temperature. In the case of dual fuel systems, this balance point is when the backup heat source (such as a furnace) is needed to heat the home instead of the heat pump.\n<p>Depending on field-determined factors, this balance point temperature can range from -5\u00b0C for non-cold climate rated products to -15 ~ -20\u00b0C for cold climate rated equipment. This setting is determined by the installer but may require fine-tuning until the appropriate setting is found.<\/p>\n<p><strong>TIP:<\/strong> There is a simple way to know if your dual fuel system balance point temperature is set too low. During the coldest outdoor temperatures, the indoor temperature drops abnormally \u00a0below thermostat setpoint or does not maintain temperature. This would suggest the balance point temperature may need to be increased.<\/li>\n<li><strong>Economical Balance Point:<\/strong> This is a complex temperature balance point. It is based on the building load, utility rates cost comparison (electric versus natural gas or other fossil fuels), and the efficiencies of the heat pump and the fossil fuel furnace. In some cases, the variables may prevent a set it and forget it approach; adjustment may be needed.\n<p>In regions with relatively low electrical utility rates, a high-efficiency cold-weather heat pump may be cost-efficient compared to fossil fuel costs. Check local utility rates.<\/p>\n<p>In regions with tiered electrical rates or frequent rate fluctuations, it becomes a more complex decision based on consumption and utility bills.<\/p>\n<p><strong>UTILITY COST REMINDER<\/strong>: The addition of a heat pump will always result in an increase in winter electrical bills due to the added power consumption of the compressor, fans and defrost heaters. However, there should also be a partial offsetting cost to the fossil fuel utility bill (natural gas) or comparable reduction (in the case of propane and oil).\u00a0 In the case of an electric furnace, electrical consumption reductions of 25-50% can be seen with a properly installed and set-up heat pump.<\/p>\n<p>If utility bills are a major concern and a cold-climate rated heat pump is installed, we recommend these steps as a starting point:<\/p>\n<p><em>In lower electrical rate provinces<\/em>: Try setting the balance point to -15\u00b0C ~ -20\u00b0C and leave it for the winter.<\/p>\n<p><em>In higher (or tiered) electrical rate provinces<\/em>: Try setting the balance to -5\u00b0C ~ -10\u00b0C and leave it for the winter.<\/p>\n<p>Assess utility bills and then determine any adjustments. The above recommendations are industry recommendations and are subject to several other factors unique to each home. Master Group and Moovair assumes no liability.<\/li>\n<\/ol>\n<p><strong>TIP<\/strong>: Owners should refer to local utility rates and work with the heat pump installer to determine what the economic balance point should be. Moovair does not provide calculation support for utility rates and economic balance points.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"4\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x4f;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x50;<\/i><span>WHAT DO I SET THE THERMOSTAT TO FOR NIGHT SETBACK?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>As a general industry statement, many equipment manufacturers and industry professionals (including HRAI and NRCan) do NOT recommend setting the thermostat back more than 2\u00b0C at night in cold climate heat pump applications for a couple reasons:<\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><strong>ENERGY SAVINGS<\/strong>: If the thermostat setback is more than 2\u00b0C, when it switches back to the regular setpoint it may activate the backup or emergency heat. This could eliminate any energy savings accrued by the setback.<\/li>\n<li><strong>LONG RECOVERY IN COLD WINTER TEMPERATURES<\/strong>: During the coldest winter temperatures and depending on the system sizing, it may take a prolonged time to raise the temperature in the home if night setback is too low. This is because the heat pump\u2019s ability to provide heat decreases as the outdoor temperatures fall.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/div>\n                    <\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>Operation<div class=\"et_pb_with_border et_pb_module dipi_faq dipi_faq_2\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"dipi-faq-wrapper dipi-faq-accordion loading \" style=\"display: none;\" data-config=\"{&quot;layout&quot;:&quot;accordion&quot;,&quot;close_all&quot;:true}\">\n\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"@id\":false,\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"HOW DOES AN INVERTER HEAT PUMP WORK WITH CONVENTIONAL 24V THERMOSTATS?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Many of today\\u2019s inverter based heat pumps can be compatible with 24V conventional thermostats.<\\\/p>\\n<p>Using a 24V thermostat with compatible inverter systems requires the installer to 1) confirm compatibility 2) properly install the additional wire connections and 3) set the proper installation parameters.<\\\/p>\\n<p>Inverter based systems use several functions and technologies. In a 24V thermostat application, the general \\u2018high level\\u2019 operation can be explained as follows:<\\\/p>\\n<ol>\\n<li>On a heating or cooling call from the thermostat, the heat pump is energized.<\\\/li>\\n<li>The heat switches to corresponding mode \\u2013 heat or cool.<\\\/li>\\n<li>Heat pump is now in operation and begins to supply or extract heat from the home.<\\\/li>\\n<li>Now the heat pump begins it\\u2019s variable inverter operation by using algorithms and built-in sensors (thermistors). The target temperatures measured at these thermistors determine whether the inverter needs to increase or decrease the heat pump output (inverter speed).<\\\/li>\\n<li>This continues until<\\\/li>\\n<li>the 24v thermostat is satisfied (no call for heating or cooling)<\\\/li>\\n<\\\/ol>\\n<p><strong>TIP<\\\/strong>: An inverter heat pump system always performs most efficiently\\\/effectively when used with a matched factory indoor unit and communicating controller. When using a conventional 24V thermostat, compatible inverter systems will operate and vary capacity, however, some inverter range and functions are not applicable.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"IS IT NORMAL FOR MY OUTDOOR UNIT TO BE COVERED IN ICE?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Heat pump outdoor units may experience minor frosting which is typically alleviated during normal defrost cycle. However, excessive and\\\/or prolonged ice coverage without successful defrost merits assessment from the independent installer or servicing contractor.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"WHAT IS \\u2018AUTOMATIC FAN\\u2019 MODE SETTING?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Automatic fan mode function for Moovair ducted and ductless mini-splits allows the heat pump inverter technology to automatically adjust fan speed to suit the load\\\/demand and optimize the efficiency of the inverter.<\\\/p>\\n<p><strong>NOTE<\\\/strong>: The fan motors in Moovair systems are highly efficient and use ECM (electrically commutated motor) technology.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"WHAT IS THE DIFFERENCE BETWEEN INVERTER AND TRADITIONAL COMPRESSORS?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The latest inverter technology provides far greater HVAC efficiency than traditional single or two stage systems. Traditional compressors are either off or fully on \\u2013 similar to a basic light switch. Whereas inverter-driven heat pumps allow incremental output adjustment \\u2013 similar to a dimmable light switch. This incremental adjustability allows for greater efficiency and greater comfort.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"WHY DOES MY INDOOR UNIT SOMETIMES BLOW COLD AIR IN HEATING MODE?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>This is a normal effect of the system\\u2019s defrost cycle. The defrost cycle is an important part of heat pump operation which clears the outdoor unit of ice build-up.<\\\/p>\\n<p><strong>TIP<\\\/strong>: Some systems have settings which can decrease the sensation of cold air from indoor units when in defrost mode. Consult your independent installer or servicing contractor.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"WHY HAS MY ELECTRICAL BILL INCREASED SINCE INSTALLING A HEAT PUMP?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>When adding to (or replacing) an existing gas\\\/oil\\\/or propane heating appliance, a heat pump will always result in an increase in your electrical bills due to the added electrical operation of your compressor, fans, strip and\\\/or defrost heaters. Any cost offsetting should be reflected by a gas\\\/oil or propane consumption reduction (depending on heat pump system design and installation).<\\\/p>\\n<p>In the case of the heat pump replacing electric baseboards or an electric furnace, there should always by realized electrical consumption savings of 25-50% when a properly sized heat pump is installed.<\\\/p>\\n<p><strong>TIP<\\\/strong>: There are several field settings for various controller (or thermostat)\\u00a0 that an installer presets which can also impact operation and electrical use.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"WHY IS THE FAN\\\/BLOWER ALWAYS ON?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Modern high-efficiency, inverter-based products operate differently than traditional equipment. Fan operation is a key component in optimizing the system efficiency.\\u00a0 The inverter heat pump uses the fan intake air to take continuous temperature readings. \\u00a0This process allows the system to vary the heat pump capacity to suit the constantly changing demand (load). This is why most systems will have constant fan operation.<\\\/p>\\n<p><strong>NOTE<\\\/strong>: The fan motors in Moovair systems are highly efficient and use ECM (electrically commutated motor) technology.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"WHY IS THE ROOM TEMPERATURE DIFFERENT THAN THE TEMPERATURE SETTING?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The temperature measured at a ceiling or high wall can be anywhere from 2\\u00b0C ~ 5\\u00b0C warmer than the temperature at 1.5 meters above the floor.\\u00a0 With wall mounted, slim duct, or ceiling cassette units, the room temperature by default is sensed at the indoor unit and not at the wireless remote or wall control. This difference in temperature can be caused by warm air rising resulting in higher temperatures at the ceiling.<\\\/p>\\n<p><strong>TIP<\\\/strong>: Don\\u2019t sweat it. Set the room temperature to physical comfort. There may be an offset adjustment available, depending on the system. Some systems offer a \\u201cFollow Me\\u201d function which senses the temperature at the wireless remote or wall control.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"WILL MY HEAT PUMP HEAT MY HOME TO -25\\u00b0C OR -30\\u00b0C WITHOUT BACK-UP\\\/AUXILIARY HEAT?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>There are several variables unique to every home and user that will impact the cold climate operation and performance. First of all, YES new inverter based cold climate heat pumps (ccASHP) will operate to the factory rated temperature ratings. However, for cold climates it is always recommended (or required by local codes) to have an auxiliary\\\/backup heat source. <\\\/p>\\n<p>As outdoor temperatures drop, the heat pump\\u2019s capacity and efficiency decreases while the indoor heating load increases. When the indoor heating demand exceeds the heat pump\\u2019s ability to maintain temperature an auxiliary\\\/backup heater will activate (typical range for a ccASHP would be between -10\\u00b0C -20\\u00b0C). The need for the heater is also impacted if you significantly raise the thermostat setting or during the heat pump&#8217;s defrost cycle to maintain comfort. It&#8217;s essentially electric resistance coils that kick in to provide extra warmth when the primary heat pump struggles with extreme cold.<\\\/p>\\n\"}}]}<\/script><div class=\"dipi-faq-entry\" data-entry-number=\"0\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x4f;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x50;<\/i><span>HOW DOES AN INVERTER HEAT PUMP WORK WITH CONVENTIONAL 24V THERMOSTATS?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Many of today\u2019s inverter based heat pumps can be compatible with 24V conventional thermostats.<\/p>\n<p>Using a 24V thermostat with compatible inverter systems requires the installer to 1) confirm compatibility 2) properly install the additional wire connections and 3) set the proper installation parameters.<\/p>\n<p>Inverter based systems use several functions and technologies. In a 24V thermostat application, the general \u2018high level\u2019 operation can be explained as follows:<\/p>\n<ol>\n<li>On a heating or cooling call from the thermostat, the heat pump is energized.<\/li>\n<li>The heat switches to corresponding mode \u2013 heat or cool.<\/li>\n<li>Heat pump is now in operation and begins to supply or extract heat from the home.<\/li>\n<li>Now the heat pump begins it\u2019s variable inverter operation by using algorithms and built-in sensors (thermistors). The target temperatures measured at these thermistors determine whether the inverter needs to increase or decrease the heat pump output (inverter speed).<\/li>\n<li>This continues until<\/li>\n<li>the 24v thermostat is satisfied (no call for heating or cooling)<\/li>\n<\/ol>\n<p><strong>TIP<\/strong>: An inverter heat pump system always performs most efficiently\/effectively when used with a matched factory indoor unit and communicating controller. When using a conventional 24V thermostat, compatible inverter systems will operate and vary capacity, however, some inverter range and functions are not applicable.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"1\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x4f;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x50;<\/i><span>IS IT NORMAL FOR MY OUTDOOR UNIT TO BE COVERED IN ICE?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Heat pump outdoor units may experience minor frosting which is typically alleviated during normal defrost cycle. However, excessive and\/or prolonged ice coverage without successful defrost merits assessment from the independent installer or servicing contractor.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"2\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x4f;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x50;<\/i><span>WHAT IS \u2018AUTOMATIC FAN\u2019 MODE SETTING?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Automatic fan mode function for Moovair ducted and ductless mini-splits allows the heat pump inverter technology to automatically adjust fan speed to suit the load\/demand and optimize the efficiency of the inverter.<\/p>\n<p><strong>NOTE<\/strong>: The fan motors in Moovair systems are highly efficient and use ECM (electrically commutated motor) technology.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"3\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x4f;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x50;<\/i><span>WHAT IS THE DIFFERENCE BETWEEN INVERTER AND TRADITIONAL COMPRESSORS?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>The latest inverter technology provides far greater HVAC efficiency than traditional single or two stage systems. Traditional compressors are either off or fully on \u2013 similar to a basic light switch. Whereas inverter-driven heat pumps allow incremental output adjustment \u2013 similar to a dimmable light switch. This incremental adjustability allows for greater efficiency and greater comfort.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"4\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x4f;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x50;<\/i><span>WHY DOES MY INDOOR UNIT SOMETIMES BLOW COLD AIR IN HEATING MODE?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>This is a normal effect of the system\u2019s defrost cycle. The defrost cycle is an important part of heat pump operation which clears the outdoor unit of ice build-up.<\/p>\n<p><strong>TIP<\/strong>: Some systems have settings which can decrease the sensation of cold air from indoor units when in defrost mode. Consult your independent installer or servicing contractor.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"5\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x4f;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x50;<\/i><span>WHY HAS MY ELECTRICAL BILL INCREASED SINCE INSTALLING A HEAT PUMP?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>When adding to (or replacing) an existing gas\/oil\/or propane heating appliance, a heat pump will always result in an increase in your electrical bills due to the added electrical operation of your compressor, fans, strip and\/or defrost heaters. Any cost offsetting should be reflected by a gas\/oil or propane consumption reduction (depending on heat pump system design and installation).<\/p>\n<p>In the case of the heat pump replacing electric baseboards or an electric furnace, there should always by realized electrical consumption savings of 25-50% when a properly sized heat pump is installed.<\/p>\n<p><strong>TIP<\/strong>: There are several field settings for various controller (or thermostat)\u00a0 that an installer presets which can also impact operation and electrical use.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"6\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x4f;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x50;<\/i><span>WHY IS THE FAN\/BLOWER ALWAYS ON?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Modern high-efficiency, inverter-based products operate differently than traditional equipment. Fan operation is a key component in optimizing the system efficiency.\u00a0 The inverter heat pump uses the fan intake air to take continuous temperature readings. \u00a0This process allows the system to vary the heat pump capacity to suit the constantly changing demand (load). This is why most systems will have constant fan operation.<\/p>\n<p><strong>NOTE<\/strong>: The fan motors in Moovair systems are highly efficient and use ECM (electrically commutated motor) technology.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"7\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x4f;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x50;<\/i><span>WHY IS THE ROOM TEMPERATURE DIFFERENT THAN THE TEMPERATURE SETTING?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>The temperature measured at a ceiling or high wall can be anywhere from 2\u00b0C ~ 5\u00b0C warmer than the temperature at 1.5 meters above the floor.\u00a0 With wall mounted, slim duct, or ceiling cassette units, the room temperature by default is sensed at the indoor unit and not at the wireless remote or wall control. This difference in temperature can be caused by warm air rising resulting in higher temperatures at the ceiling.<\/p>\n<p><strong>TIP<\/strong>: Don\u2019t sweat it. Set the room temperature to physical comfort. There may be an offset adjustment available, depending on the system. Some systems offer a \u201cFollow Me\u201d function which senses the temperature at the wireless remote or wall control.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"8\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x4f;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x50;<\/i><span>WILL MY HEAT PUMP HEAT MY HOME TO -25\u00b0C OR -30\u00b0C WITHOUT BACK-UP\/AUXILIARY HEAT?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>There are several variables unique to every home and user that will impact the cold climate operation and performance. First of all, YES new inverter based cold climate heat pumps (ccASHP) will operate to the factory rated temperature ratings. However, for cold climates it is always recommended (or required by local codes) to have an auxiliary\/backup heat source. <\/p>\n<p>As outdoor temperatures drop, the heat pump\u2019s capacity and efficiency decreases while the indoor heating load increases. When the indoor heating demand exceeds the heat pump\u2019s ability to maintain temperature an auxiliary\/backup heater will activate (typical range for a ccASHP would be between -10\u00b0C -20\u00b0C). The need for the heater is also impacted if you significantly raise the thermostat setting or during the heat pump&#8217;s defrost cycle to maintain comfort. It&#8217;s essentially electric resistance coils that kick in to provide extra warmth when the primary heat pump struggles with extreme cold.<\/p>\n<\/div>\n                    <\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>Installation and Service<div class=\"et_pb_with_border et_pb_module dipi_faq dipi_faq_3\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"dipi-faq-wrapper dipi-faq-accordion loading \" style=\"display: none;\" data-config=\"{&quot;layout&quot;:&quot;accordion&quot;,&quot;close_all&quot;:true}\">\n\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"@id\":false,\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"WHO DO I CONTACT FOR SERVICE\\\/REPAIRS?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span data-contrast=\\\"auto\\\">You should first contact your <\\\/span><b><span data-contrast=\\\"auto\\\">installation contractor<\\\/span><\\\/b><span data-contrast=\\\"auto\\\">. If you do not know who originally installed your system, visit our <\\\/span><a href=\\\"https:\\\/\\\/moovair.ca\\\/dealer-locator\\\"><b><span data-contrast=\\\"none\\\">dealer locator<\\\/span><\\\/b><\\\/a><span data-contrast=\\\"auto\\\"> for an independent contractor near you.<\\\/span><\\\/p>\\n<p><span data-contrast=\\\"auto\\\"><strong>TIP<\\\/strong>: It is a best practice to ensure your installer knows and services the Moovair brand.<\\\/span><span data-ccp-props=\\\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\\\">\\u00a0<\\\/span><\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"WHAT DO I DO IF I HAVE QUESTIONS\\\/CONCERNS WITH MY INSTALLATION?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Heat pumps are designed to operate within the equipment\\u2019s rated capacity, parameters, and performance data. Moovair is backed by 10-year parts warranty coverage against failures and defects.<\\\/p>\\n<p>The selection, installation, and operation of the equipment is the responsibility of the independent installer. An installation is also subject to local jurisdiction, codes &amp; standards, and local inspection authorities. Equipment manufacturers do not have the authority to inspect the installation and designs of the independent installer. Questions related to a specific installation should be directed to the independent installing contractor.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"HOW DO I FIND A LOCAL INDEPENDENT INSTALLER\\\/DEALER?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you cannot find a local installer on our locator, <u>click here to submit a request<\\\/u><\\\/p>\\n<p><strong>TIP<\\\/strong>: HVAC installers have varying degrees of training and certifications. If you are choosing Moovair products, consumers should select an installer that has completed Moovair product training.<\\\/p>\\n\"}}]}<\/script><div class=\"dipi-faq-entry\" data-entry-number=\"0\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x4f;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x50;<\/i><span>WHO DO I CONTACT FOR SERVICE\/REPAIRS?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p><span data-contrast=\"auto\">You should first contact your <\/span><b><span data-contrast=\"auto\">installation contractor<\/span><\/b><span data-contrast=\"auto\">. If you do not know who originally installed your system, visit our <\/span><a href=\"https:\/\/moovair.ca\/dealer-locator\"><b><span data-contrast=\"none\">dealer locator<\/span><\/b><\/a><span data-contrast=\"auto\"> for an independent contractor near you.<\/span><\/p>\n<p><span data-contrast=\"auto\"><strong>TIP<\/strong>: It is a best practice to ensure your installer knows and services the Moovair brand.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"1\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x4f;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x50;<\/i><span>WHAT DO I DO IF I HAVE QUESTIONS\/CONCERNS WITH MY INSTALLATION?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Heat pumps are designed to operate within the equipment\u2019s rated capacity, parameters, and performance data. Moovair is backed by 10-year parts warranty coverage against failures and defects.<\/p>\n<p>The selection, installation, and operation of the equipment is the responsibility of the independent installer. An installation is also subject to local jurisdiction, codes &amp; standards, and local inspection authorities. Equipment manufacturers do not have the authority to inspect the installation and designs of the independent installer. Questions related to a specific installation should be directed to the independent installing contractor.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"2\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x4f;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x50;<\/i><span>HOW DO I FIND A LOCAL INDEPENDENT INSTALLER\/DEALER?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>If you cannot find a local installer on our locator, <u>click here to submit a request<\/u><\/p>\n<p><strong>TIP<\/strong>: HVAC installers have varying degrees of training and certifications. If you are choosing Moovair products, consumers should select an installer that has completed Moovair product training.<\/p>\n<\/div>\n                    <\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>Warranty<div class=\"et_pb_with_border et_pb_module dipi_faq dipi_faq_4\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"dipi-faq-wrapper dipi-faq-accordion loading \" style=\"display: none;\" data-config=\"{&quot;layout&quot;:&quot;accordion&quot;,&quot;close_all&quot;:true}\">\n\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"@id\":false,\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"HOW DO I BUY ADDITIONAL WARRANTY \\u2018LABOUR COVERAGE\\u2019?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Homeowners have up to six months from installation to purchase a 5 or 10 year labour plan through their independent Moovair installer.<\\\/p>\\n<p><strong>TIP<\\\/strong>: To avoid processing delays, do not wait until the last day to purchase labour coverage. The labour plan starts from installation date; the sooner you purchase it the better.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"HOW DO I REGISTER PRODUCT?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Moovair product serial numbers are tracked at the time of sale to the contractor and come with a 10-year warranty from installed date; no registration required.<\\\/p>\\n<p>We have a voluntary product registration page where homeowners can submit their registration. This will provide the added benefit of any product-related communications. Visit moovair.ca\\\/product-registration (under the resources tab).<\\\/p>\\n<p><strong>TIP<\\\/strong>: Keep a copy of the installation invoice with system documents.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"WARRANTY COVERAGE: WHAT DOES THE MOOVAIR WARRANTY INCLUDE?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><strong>Parts<\\\/strong>: All Moovair indoor and outdoor units come with a \\u2018standard\\u2019 10-year parts coverage against material defects and failure when installed by a professional accredited contractor in residential applications to the local codes and standards. Accessories come with a 1-year warranty. Terms and conditions apply.<\\\/p>\\n<p>Labour coverage is NOT included in the \\u2018standard\\u2019 warranty; a 5 or 10 year labour plan is available through the installing contractor for an added cost.<\\\/p>\\n<p>Residential heat pumps are designed for operation in residential\\\/commercial occupant comfort heating and cooling applications. Moovair reserves the right to void any warranty in other applications deemed harmful to the equipment or outside of its operational parameters.<\\\/p>\\n<p><strong>TIP<\\\/strong>: Heat pumps operate year-round and in the rare event of a major component failure, labour costs can be high. The purchase of extended labour coverage is encouraged for customer peace of mind.<\\\/p>\\n\"}}]}<\/script><div class=\"dipi-faq-entry\" data-entry-number=\"0\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x4f;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x50;<\/i><span>HOW DO I BUY ADDITIONAL WARRANTY \u2018LABOUR COVERAGE\u2019?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Homeowners have up to six months from installation to purchase a 5 or 10 year labour plan through their independent Moovair installer.<\/p>\n<p><strong>TIP<\/strong>: To avoid processing delays, do not wait until the last day to purchase labour coverage. The labour plan starts from installation date; the sooner you purchase it the better.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"1\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x4f;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x50;<\/i><span>HOW DO I REGISTER PRODUCT?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Moovair product serial numbers are tracked at the time of sale to the contractor and come with a 10-year warranty from installed date; no registration required.<\/p>\n<p>We have a voluntary product registration page where homeowners can submit their registration. This will provide the added benefit of any product-related communications. Visit moovair.ca\/product-registration (under the resources tab).<\/p>\n<p><strong>TIP<\/strong>: Keep a copy of the installation invoice with system documents.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"2\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">&#x4f;<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">&#x50;<\/i><span>WARRANTY COVERAGE: WHAT DOES THE MOOVAIR WARRANTY INCLUDE?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p><strong>Parts<\/strong>: All Moovair indoor and outdoor units come with a \u2018standard\u2019 10-year parts coverage against material defects and failure when installed by a professional accredited contractor in residential applications to the local codes and standards. Accessories come with a 1-year warranty. Terms and conditions apply.<\/p>\n<p>Labour coverage is NOT included in the \u2018standard\u2019 warranty; a 5 or 10 year labour plan is available through the installing contractor for an added cost.<\/p>\n<p>Residential heat pumps are designed for operation in residential\/commercial occupant comfort heating and cooling applications. Moovair reserves the right to void any warranty in other applications deemed harmful to the equipment or outside of its operational parameters.<\/p>\n<p><strong>TIP<\/strong>: Heat pumps operate year-round and in the rare event of a major component failure, labour costs can be high. The purchase of extended labour coverage is encouraged for customer peace of mind.<\/p>\n<\/div>\n                    <\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","_wp_rev_ctl_limit":""},"dipi_cpt_category":[],"class_list":["post-16251360","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/moovair.com\/en-ca\/wp-json\/wp\/v2\/pages\/16251360","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/moovair.com\/en-ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/moovair.com\/en-ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/moovair.com\/en-ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/moovair.com\/en-ca\/wp-json\/wp\/v2\/comments?post=16251360"}],"version-history":[{"count":12,"href":"https:\/\/moovair.com\/en-ca\/wp-json\/wp\/v2\/pages\/16251360\/revisions"}],"predecessor-version":[{"id":16261085,"href":"https:\/\/moovair.com\/en-ca\/wp-json\/wp\/v2\/pages\/16251360\/revisions\/16261085"}],"wp:attachment":[{"href":"https:\/\/moovair.com\/en-ca\/wp-json\/wp\/v2\/media?parent=16251360"}],"wp:term":[{"taxonomy":"dipi_cpt_category","embeddable":true,"href":"https:\/\/moovair.com\/en-ca\/wp-json\/wp\/v2\/dipi_cpt_category?post=16251360"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}